Refund policy

Thank you for shopping with Brandster. We strive to provide authentic, high-quality cosmetics and beauty products. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the hygienic nature of cosmetics, skincare, and personal care products, we only accept returns under the following circumstances:

  • You received the wrong product.
  • The product arrived damaged during delivery.
  • The product is defective or expired.

To be eligible for a return:

  • You must contact us within 24 hours of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase and clear photos of the product and packaging may be required.

Non-Returnable Items

For health and hygiene reasons, we do not accept returns or exchanges for:

  • Opened or used cosmetics and skincare products.
  • Products damaged due to misuse or improper storage.
  • Products returned without their original packaging.
  • Clearance, sale, or promotional items unless they are damaged, defective, or incorrect.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If your refund is approved:

  • Your refund will be processed within 5–10 business days.
  • Refunds will be issued using the original payment method whenever possible or by another mutually agreed method.

Shipping charges are non-refundable unless the return is due to our error or a defective, damaged, or incorrect product.

Exchanges

We will replace products only if they are:

  • Incorrectly shipped,
  • Damaged during delivery, or
  • Defective upon arrival.

Replacement products are subject to stock availability. If a replacement is unavailable, a refund may be issued.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.

Contact Us

If you have any questions about returns or refunds, please contact us:

Brandster

Email: brandster.store1@gmail.com